If the investigation time needs to be extended, a letter will be sent to you outlining the rationale for this and the proposed date by which a response will be given. This will take into account the nature of the complaint and the availability of information required to further the investigation.
Please note proper and comprehensive records are kept of any complaint received.
If the complaint is not resolved at this first level then it will be passed to one of the ADHD Centre Directors who will further consider the complaint with input from the complainant and the clinician who is the subject of the complaint.
If you are not satisfied with The ADHD Centre’s response at step 1 & 2 then we can provide you with details of how to make an independent representation to The Independent Sector Complaints Adjudication Service (ISCAS).
The ADHD Centre is subscribed to ISCAS, which is the recognised independent adjudicator of complaints for the private healthcare sector.
Upon referral to ISCAS, they will then be able to directly and independently handle your complaint according to their procedures.