If the investigation time needs to be extended, a letter will be sent to you outlining the rationale for this and the proposed date by which a response will be given. This will take into account the nature of the complaint and the availability of information required to further the investigation.
Please note proper and comprehensive records are kept of any complaint received.
If the complaint is not resolved at this first level then it will be passed to one of the ADHD Centre Directors who will further consider the complaint with input from the complainant and the clinician who is the subject of the complaint.
What happens if you are not satisfied with our response:
The ADHD Centre acts as an administrative and access role between the client and the clinician. If you complaint is not resolved after Step 2 then we can advice you how to take your complaint to your clinicians regulatory body.