LONDON MANCHESTER

Data Policy

London  |  Manchester  |  Skype Assessments
0800 061 4276  |  connect@adhdcentre.co.uk
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Data Policy

The ADHD Centre is registered with the ICO (Information Commission Office) for data protection and complies with its guidance on the protection of confidential client information.

The ADHD Centre is committed to securing the data privacy of its patients and partners, in accordance to their rights and privileges, as well as in compliance with the laws outlined in the General Data Protection Regulation (GDPR), mandated by the U.K. Government.

To improve our role in providing and facilitating our duties around administration and access between you and your clinicians, we store copies of your registration documents, collateral forms and any letters, both initial assessment letters & any follow-up letters between you and your clinician. These copies are kept on a secure system and are encrypted upon upload. This information will be held securely and confidentially and will never be shared with any third party without your advance permission.

documents and files

The storage of client data in this way will help the ADHD Centre to facilitate future requests from our clients requesting copies of their medical documentation. This could be particularly beneficial in future specific cases of our clients being unable to obtain this information directly from their treating clinician.

It will also help in potential scenarios in which other ADHD Centre clinicians may be providing cover for your regular clinician, for example by providing our clients with prescriptions or follow up appointments during periods of planned or unplanned absence from work from their regular clinician.

  • How we collect personal information
How we collect personal information

The ADHD Centre collects personal information from you and from third parties (anyone acting on your behalf, health-care providers and so on) in various ways. Our data collection also follows the conditions stated in the general data protection regulation, as mandated by the U.K. Government.

We collect personal information from you via the following:

Your contacts with us, either by email, phone, through our website or face-to-face (during your assessment or any follow-up appointments with your consultant or coach)

We may also collect information from other people or agencies for example:

If you are under 18 years old, your parent or guardian;

a family member, or someone else acting on your behalf;

other clinicians, your GP or other health care providers.

  • Personal information
Personal information

We may keep two categories of personal information about you.

Standard Personal Information

This is for example, information we use to contact or identify you.

Special Categories Information (for example, health information)

Standard personal information includes:

contact information, such as your name, username, address, email address and phone numbers;

the country you live in, your age, your date of birth;

details of any contact we have had with you, such as any complaints or incidents;

financial details – all credit/debit card information you share with us is stored in an online and highly secure system. Once stored we can only see the last 4 digits and expiry date of the card.

Special category information includes:

information about your mental or physical health, we get this information from any forms that you have completed and from reports about your health and any treatment or care you have received. It may also be recorded in details of contact we have had with you in regard to incidents or complaints.

What we use your personal information for

We process your personal information for the purposes set out in this privacy notice. We have also set out some legal reasons why we may process your personal information (these depend on what category of personal information we are processing). We normally process standard personal information if this is necessary to provide the services set out in a contract or it is required or allowed by any law that applies. Please see below for more information about this and the reasons why we may need to process special category information.

The law requires us to have a lawful reason for processing your personal information. We process your standard personal information:

Where it is necessary to provide the services we provide for you, required or allowed by law.

We process special category information about you because:

it is necessary for a purpose designed to protect the public against dishonesty, malpractice or other seriously improper behaviour (for example, investigations in response to a safeguarding concern, a member’s complaint or a regulator (such as the General Medical Council) telling us about an issue), as well as complying to the general data privacy regulation mandated by the Government;

As is best practice, we will only ask you for permission to process your personal information if there is no other legal reason to process it. If we need to ask for your permission, we will make it clear that this is what we are asking for and ask you to confirm your choice to give us that permission. If we cannot provide a product or service without your permission (for example, we can’t manage and run a health trust without health information), we will make this clear when we ask for your permission. If you later withdraw your permission, we will no longer be able to provide you with a product or service that relies on having your permission.

Legitimate Interest

We process your personal information for a number of legitimate interests, including managing all aspects of our relationship with you,

Legitimate interest is one of the legal reasons why we may process your personal information. Considering your interests, rights and freedoms, legitimate interests which allow us to process your personal information include:

to exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and the third parties we work with; and

Sharing your information

In accordance with GMC guidelines on patient safety, the ADHD Centre will endeavour to share relevant information with other healthcare professionals such as your GP.

Please confirm by selecting Yes or No if you agree/disagree with this policy (If you select No then we will not share your information)   You will be given the option each time we contact you regarding any letter we prepare for you to change your consent.

However, please note that our clinicians are duty bound by their own governing registration bodies on patient confidentiality.  According to these guidelines they may be required if certain risk issues arise concerning public safety, they may be obliged to disclose this information to other relevant authorities.

If we do share your information, we will make sure appropriate protection is in place to protect your personal information in line with data-protection laws.

How long we keep your personal information

We keep your personal information in line with set periods calculated using the following criteria.

How long you have been a client with us, the types of services you have with us.

How long it is reasonable to keep records to show we have met the obligations we have to you and by law.

Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations.

Any relevant proceedings that apply.

If you would like more information about how long we will keep your information for, please contact us at dataprotection@adhdcentre.co.uk

  • Your rights
Your rights

In compliance with the General Data Privacy Regulation, you are given the right to access any information we hold about you.  You may ask us to correct any incorrect data. You also have the right to object to us using your information, to ask us to transfer of information you have provided, to withdraw permission you have given us to use your information.

You have the following rights (certain exceptions apply).

Right of access: the right to make a written request for details of your personal information and a copy of that personal information

Right to rectification: the right to have inaccurate information about you corrected or removed

Right to be forgotten: the right to have certain personal information about you deleted

Right to data portability: the right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable formats

Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of ADHD Centre use of your personal information prior to the withdrawal of your consent.

Please note: Other than your right to object to the use of your data for direct marketing, your rights are not absolute, and they will not always apply in all cases (for example Legitimate interests)and we will let you know in our correspondence with you how we will be able to comply with your request.

If you make a request, we may ask you to confirm your identity if we need to, and to provide information that will help us to understand your request better. If we do not meet your request, we will explain why.

In terms of email newsletters, you have the right to withdraw your subscription from us and demand that we remove all information we have about you. All you have to do is to reply to our ‘Right To Privacy Email,’ which we will send to you at any given notice, within 20 to 25 days after you’ve received it.  

To exercise your rights please contact connect@adhdcentre.co.uk

If you have any questions about how the ADHD Centre uses your personal data that are not answered here, or if you wish to exercise your rights regarding your personal data, please contact us by any of the following means:

Call us on: 0800 061 4276

E-mail us at: connect@adhdcentre.co.uk

Write to us at: The ADHD Centre, Head Office 13304, PO Box 6945, London, W1A 6US

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

The ADHD Centre

85 Wimpole Street
London
W1G 9RJ

 

ADHD Centre in London
85 Wimpole St., Marylebone London, W1G 9RJ, UK

 

ADHD Centre in Manchester
599 Wilmslow Rd, Manchester M20 3QD, UK

 

Postal Address
13304 PO Box 6945 London W1A 6US

Who We Are

We are a team of experienced Consultant Psychiatrists, Psychologists and ADHD Behavioural Coaches.

We have been diagnosing and treating people with ADHD since 2009.

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