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The ADHD Centre – Terms and Conditions

The ADHD Centre Responsibilities

We are not obliged to accept you as a patient if we judge that we are not the right service to support you. We do not have to give any reason why we may not accept you as a patient.

The ADHD centre will treat all patients with dignity, respect and without prejudice regardless of their age, sex, gender, or other protected characteristics.

The ADHD Centre will take all steps to protect your information and your privacy. Please see our Privacy Policy. Privacy Policy

The ADHD Centre will use and disclose information about you, your diagnosis and treatment to other professionals or care providers as necessary for your care.

The ADHD Centre will perform a full assessment and may request investigations or assessments by other specialists, as required. The ADHD centre will not commence any treatment without reviewing the results of the required investigations, assessments, or specialist review.

Your Responsibilities

By booking an appointment with The ADHD Centre you agree to our terms and conditions.

Prior to the appointment, you must complete all sections of the patient registration form and/or other forms that you are requested to do so, to the best of your knowledge, to provide accurate, complete, up to date information.

The Patient Registration form and any other forms requested, must be sent back to us in a timely manner prior to your appointment. Your appointment may not go ahead or maybe delayed until this information is received from you, completed in full.

It is your responsibility to obtain any requested investigations or specialist review (which may incur a cost to you) and provide the results of these to The ADHD Centre in a timely manner. You understand that if you do not supply the results of any outstanding investigation or specialist review, at times these may lead to a delay in commencing your treatment or prevent us from commencing your treatment until your doctor believes that it is safe to do so.

You will be responsible for informing The ADHD Centre of any changes in your medical health, mental health, or risk history or any significant changes in your personal and social circumstances. Should you withhold such relevant information, we cannot take any responsibility for any adverse effects on your physical or mental health.

You will notify us promptly in the event you need to cancel or reschedule any appointments that you have made, or we have made on your behalf.

Appointments are conducted online or face to face in our London or Manchester Centre. You should arrive on time to your appointments whether remote on-line or Face to Face. Being late could result in your appointment being re-scheduled or cancelled without notice or refund; or the need for a second appointment if there is insufficient time to complete the consultation.

For remote on-line appointments, The ADHD Centre uses Zoom for Healthcare. We will send you a link, which you should log into at the time of your appointment. If you have any problems logging on, please inform us immediately by calling the ADHD centre. Please note that the same link is used for the same doctor for each consultation. The link is a link to that doctor’s specific online Zoom for Healthcare room. Please note, for all virtual appointment’s, you need to be in the UK at the time of your appointment. In the event that you are not in the UK, your appointment will be rescheduled/cancelled without notice or refund.

During your virtual appointment you should be in a quiet, private area where you can freely discuss your medical conditions privately without being disturbed. Your clinician has the right to cancel/reschedule your appointment without notice or refund if they feel that your privacy and confidentiality cannot be assured.

Protecting your Privacy

The ADHD Centre is committed to protecting your privacy when dealing with your personal information. The following privacy policies outline your rights as well as the ways in which The ADHD Centre collects, uses, and protects your data. We also draw your attention to Section 11 below. If you have any questions about how The ADHD Centre handles your data, please feel free to contact us.

Personal Data

The ADHD Centre collects and processes personal data from our clients, including:

  • Personal data: basic contact information: name, date of birth, gender, address, email and GP contact details.
  • Sensitive personal data: presenting problem information, therapy, psychology, and psychiatry records (specialist notes, letters, reports, and/or outcome measures).

The ADHD Centre uses the information that we collect from you to:

  • Provide our services to you.
  • Process payments for services.
  • The ADHD Centre works with partners who provide us with analytics. This helps us understand how users interact with our service and measure its performance. Cookies and similar technologies may be used to collect this information.

GP details

The ADHD Centre is required to obtain your GP details prior to your assessment. These will only be used in emergency circumstances or when required by law. You are therefore required to provide details of your GP’s name, address and contact number on your registration form and these details must be always kept up to date. In the event of an emergency or safeguarding alert, THE ADHD Centre is legally required to contact your GP or other healthcare provider who may be involved to ensure you are safe.

The ADHD Centre will not be liable for any harm or loss that may arise as a result of such details not being disclosed.

Confidentiality and Consent

We shall manage your personal data in accordance with all relevant legislation including GDPR. We will not use your data for any reason other than arranging your assessment, treatment on going care and for education and training purposes. By using our services, you consent to us storing and processing your data in accordance with our Privacy Policy and Information Governance Policy which can be found on our website.

There are some circumstances where we may be legally required to disclose your personal information, for example if you disclose information to us or our Consultant that you may pose either a serious risk to yourself or others, or information regarding acts of terrorism or a serious crime, or where we are legally required to in accordance with child protection legislation to report safeguarding/child protection concerns. By accepting these terms, you acknowledge that we are legally obliged to do this.

Information sharing between The ADHD Centre healthcare professionals providing you with care and treatment.

The ADHD Centre takes your privacy extremely seriously. We will only use your personal information to provide the services you have requested from us.

If you do not provide the personal information requested, The ADHD Centre may be unable to provide services appropriate to you.

The ADHD Centre will not share your personal information with third parties for marketing purposes. Please refer to our Privacy Policy

Young People and Consent

Where we are asked to provide services for children or young people (under the age of 18), and the young person being assessed is of sufficient intelligence and maturity to understand and make decisions about their own treatment in accordance with the principles of Gillick v Norfolk and Wisbech, then we are legally obligated to comply with the wishes of that young person.

This may extend to the young person refusing treatment, refusing to allow disclosure of their records to third parties (including family members) and refusing to allow us to communicate with their parents/guardians without the young person’s consent. You acknowledge that we will be subject to such obligations of confidentiality in this respect and that we shall have no liability in the event we are required to comply with such obligations at the direction of the young person.

Retention of information

The ADHD centre is required by law to keep your information for at least eleven (11) years following discharge or from the date of last appointment. Whilst GDPR guidelines are clear that records should not be kept longer than is necessary, there may be reasons for retaining records, such as intimation of a claim, or serious incident, so all records should be reviewed before proposed secure destruction. Children’s records will be kept until their 25th birthday.

Zero Tolerance Policy

The ADHD Centre is committed to providing a high quality of care to our patients. The welfare of patients and staff relies on establishing a good relationship between the patients and our staff. To ensure the safety and well-being of our staff and patients, The ADHD Centre has a zero tolerance of abuse to our staff in any form.

Patients will speak to our staff in an appropriate manner.

If our staff experience your communication as abusive then we may withdraw our services to you, or the patient on whose behalf you have been contacting us. Abuse in this context is not limited solely to inappropriate language but may include any form of communication which we judge to be unduly aggressive or critical of our services or staff. You will not be eligible for any refund relating to services already delivered. In the event that we judge your communication or behaviour as abusive and we decide to withdraw our services then where possible we will signpost you to an appropriate alternative provider where this is available, but we are under no obligation to do so. This in no way conflicts with your right to complain appropriately, and our complaints process is available to you.

In cases where the patient is intoxicated, or under the influence of drugs, we reserve the right to immediately terminate the appointment without notification or refund.

The ADHD Centre has a zero-tolerance policy of such behaviour, particularly threatening or violent behaviour towards anyone associated with our Services. The ADHD Centre reserves the right to terminate an appointment (and call for police assistance, if deemed necessary) with anyone behaving in such a manner.

Emergency treatment or out of hours support/treatment

You should understand that The ADHD Centre does not offer an emergency service and we are unable to treat patients in crisis, emergency, or high-risk situations within, or outside working hours. If your mental health condition deteriorates, and you believe that you are in an emergency or crisis situation, e.g. having suicidal thoughts, considering harm to yourself, others, or to property, or if you are at risk from others, you should immediately inform a relative/carer and contact the local NHS Crisis Team, go to the nearest A&E, or call an Ambulance or Police on 999 or 111 for immediate support.

In certain situations we or our consultants may decide that you need a higher level or type of care, including more specialist services, than our consultants are able to provide in their private outpatient service. In that case we will refer you to an appropriate organisation accordingly.

Fees

All appointments and services with The ADHD Centre are chargeable and payment is required in full 7 days prior to your appointment. Please note our cancellation policy below.

If you book any appointment via phone or our online booking system, then full payment is required at the time of booking. For any subsequent appointment fees are payable at least 7 days in advance of any appointment.

If payment is not received 7 days before your appointment, then your appointment will be cancelled by The ADHD Centre. In the event that any appointment does proceed without full payment having first been received from you (which would only be in exceptional circumstances) then all of the balance of any fees owed must be paid immediately and we reserve the right to take such action as may be necessary to recover any sums due to us.

It is the patient’s responsibility to ensure that all payments are made on time. If at any time you are struggling to make a payment, you should contact The ADHD Centre. We reserve the right to pass any outstanding balances not settled within 30 days of the appointment to an external collection agency.

The ADHD Centre only accepts payments in British pounds (GBP).

Cancellations

We understand that sometimes it is necessary to cancel or reschedule appointments. If you need to do so, we require notification at least 72 hours ahead of the scheduled appointment. Appointments cancelled or rescheduled outside this time scale will be subject to a 50% rebooking fee. If you do not wish to rebook and have already paid, then no refund will be available to you.

Refunds

The ADHD Centre will aim to process your refund immediately upon request if within our terms, but it may take up to 10 working days for the refund to appear on your statement.

NHS/GP Involvement

We will be unable to treat you without sharing information with your GP or other health practitioners / specialists as required.

We will be unable to start you on any relevant medication for ADHD without you undergoing some premedication baseline tests and clinical examination. Your psychiatrist will discuss these requirements with you.

We will also require a copy of your Summary Care Record from your GP before being able to start treatment.

If you are seeking an assessment privately and are hoping to return to your NHS GP for subsequent tests, monitoring, prescribing or any other procedure or service, then you are strongly advised to consult with your GP before being assessed by us to confirm with your GP to what extent they are willing to support you with this. GPs are not obliged to arrange subsequent tests, monitoring or enter into shared care agreements for prescribing and may refuse to do so. We cannot accept any liability in this eventuality. In the event that your GP is not willing to support you with these services then we would recommend that you arrange the services that you require through a private provider.

Prescriptions

Issuing a prescription is at the sole discretion of your psychiatrist following their consultation with you and is also subject to the limitations applied by the ADHD Centre and good prescribing guidelines as stipulated by the GMC, NICE and in the BNF.

You will not be provided with a prescription for medication during your first assessment appointment. If medication is recommended, then you will only be issued with a prescription, if appropriate, after a subsequent follow up appointment and upon analysis of baseline investigations and receipt of your GP record. This is to ensure that safe prescribing practices are adhered to as stipulated in GMC, NICE and BNF guidelines.

Medications may have a risk of side effects, withdrawal symptoms and other possible complications.

You should be aware that your medication treatment may carry a risk of side-effects, withdrawal symptoms and possibly other complications. These effects may be heightened if you do not comply with, or adhere to, clinical instructions and/or if you exceed the recommended prescribed dosages of medication. If this were to continue The ADHD Centre may remove treatment without notice on the grounds of patient safety.

You should understand that it is also at your discretion to stop treatment or investigations, however, if you decide to do so against medical advice, you understand that this may carry serious risk of side-effects, withdrawal symptoms and/or other complications, for which you solely will take responsibility.

Please note that the cost of medication is not included in the cost of your assessment or follow-up appointments and is paid directly to the pharmacy.

If you are on a stable dose of medication and would like to request a repeat prescription outside of an appointment with your psychiatrist, then you will need to complete a repeat prescription form through The ADHD Centre website. A separate repeat prescription administration fee is payable. This fee must be paid before your psychiatrist is able to issue a prescription and this fee is separate to any additional costs from the pharmacy for the direct cost of the medications.

Delivery of medication prescriptions

The ADHD Centre aims to send all medication prescriptions to a pharmacy of your choice using Royal Mail recorded delivery but cannot guarantee the delivery or the delivery timeframe. Where possible, an online Pharmacy service is used. Once handed over to the postal service, the delivery of this prescription is not in our control, and The ADHD Centre will not be held liable for any delays or issues locating prescriptions at the pharmacy.

In the event where a prescription is lost or damaged or the pharmacy is unable to issue the prescription for reasons such as the medication not being available, you must contact us immediately. You agree to destroy or return the un-used prescription immediately. You must provide The ADHD Centre, with photographic/video evidence showing the prescription being destroyed before a new one is issued.

Please note there may be a charge for reissuing the prescription.

Pharmacy Charges

You will be charged by the pharmacy for the medication. The prescriptions available via The ADHD Centre are private prescriptions (not NHS prescriptions). You accept that private prescriptions are fulfilled at a charge, unique to the fulfilling pharmacy, which is not under the control of The ADHD Centre. It is your choice as to whether you have any prescription fulfilled and at what cost. ‘Prescription’ also applies to repeat prescriptions. Controlled drug prescriptions are only valid for one month from the date of issue and cannot be used after this period.

Any prescription that you receive via the ADHD Centre is only valid for use at legal UK pharmacies. You understand and agree that any prescriptions acquired from The ADHD Centre are solely for your own personal use. Furthermore, you agree to read carefully all information provided to you and to follow the instructions provided by your psychiatrist on the prescription(s) itself (the label applied by the pharmacy) or otherwise, before taking any prescribed medicines. You also hereby agree to contact your psychiatrist or another doctor or pharmacist if you have any questions or do not fully understand the reasons you have been prescribed medication or the instructions related to the medication.

Shared Care

You understand that we cannot guarantee that your GP will being willing to enter into a Shared Care Agreement with the ADHD Centre. If you do go onto a Shared Care agreement then, you agree to attend 6 monthly review appointments with your Consultant Psychiatrist to monitor treatment response. Failure to regularly attend these appointments will result in the Shared Care Agreement being null and void and your discharge from the clinic.

Inactive Patient

You understand that if you do not attend an appointment for a period of 6 months and are on active treatment, then you will be discharged from the ADHD Centre, and we will notify your GP.

Complaints

In the event that you need to make a complaint about any aspect of our service then you should communicate this to your ADHD Centre point of contact, who will attempt to resolve it. If they are unable to then you can make a formal complaint, please see our Complaints Process here . Complaints Policy

Liability

We are an advice and support service only. We do not accept any liability for any treatment that may be delivered by any clinician or Treatment Provider, partner organisation or other third party regardless of whether we have referred you to them. Contractual and tortious relationships for the purposes of treatment are between you and the clinician/Treatment Provider directly.

We shall have no liability to you for any failure of our obligations hereunder if we are prevented or delayed by any act or omission by you or a failure by you to comply with your obligations hereunder.

Nothing in these terms shall limit or exclude our liability for death or personal Injury caused by our negligence or any other liability which is not legally permissible to exclude. Subject to this we shall under no circumstances whatsoever be liable to you for any indirect or consequential loss and our total liability to you in respect of all other losses under these terms shall not exceed the fees paid by you in the year in which the loss arose.

Except as set out in these terms all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

Miscellaneous

These terms constitute the entire agreement between us in relation to our advice and support service.

We shall not be liable to you as a result of any delay or failure to perform our obligations as a result of an event beyond our reasonable control including without limitation the act of God.

Any variation of these terms shall only be binding when agreed by us and sent to you by email. You cannot vary these terms.

You shall pay all amounts due without any deduction or withholding exception as required by law.

These terms and conditions are governed by and shall be construed in accordance with English law.

Declaration

By booking an appointment with The ADHD Centre, you confirm:

  1. You agree to our terms and conditions.
  2. The information you have provided is, to the best of your knowledge, up-to date, accurate and complete.
  3. You understand that where your appointment is with one of our practitioners, they are directly liable for the care they provide to you.
  4. You understand that whether you book an appointment via telephone, via email request or online via The ADHD website, The ADHD Centre, may contact you using the details you have provided to discuss your care or appointment booking.

The ADHD Centre

599 Wilmslow Rd, Manchester M20 3QD, UK

 

ADHD Centre in London
85 Wimpole St., Marylebone London, W1G 9RJ, UK

 

Postal Address
13304 PO Box 6945 London W1A 6US

The ADHD Centre

Who We Are

We are a team of experienced Consultant Psychiatrists, Psychologists and ADHD Behavioural Coaches.

We have been diagnosing and treating people with ADHD since 2009.

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